Enrollment is subject to availability and meeting the prerequisites for the course. The training organisation reserves the right to decline enrollment if prerequisites are not met.
Full payment or an agreed deposit must be received to confirm enrollment. Fees are due eight (8) days prior to the course or workshop commencement date. Payment plans may be available upon request and subject to approval.
Participants are required to provide accurate and complete information during the enrollment process. Any false or misleading information may result in the cancellation of the enrollment.
Ecoskills provides a rolling admission policy on some of our courses and workshops. We require a minimum number of participants to run our courses and workshops effectively so we can offer competitive pricing.
We will notify you within 7 days of the proposed course date if the course has not reached the minimum enrolment numbers to run the course you have elected.
In the case of a course not being run on the proposed date you will automatically enrolled in the next available course that is scheduled to run.
Cancellations must be made in writing and emailed to admin@ecoskills.com.au
Refunds may be provided based on the timing of the cancellation relative to the course start date. For example, a full refund may be available if cancellation occurs more than 30 days before the course start date, while partial refunds may be available for cancellations closer to the start date.
A cancellation fee may apply, to the cancellation of courses, which will be deducted from any refund provided. Cancellation administration fee is $50
No refunds will be provided for cancellations made after the course has commenced. However, participants may be able to transfer their enrollment to a future course date, subject to availability and approval.
Participants are expected to attend all scheduled classes, workshops, and field trips. Attendance records will be maintained and may be required for certification.
Participants must complete all assignments, projects, and assessments by the specified deadlines. Failure to do so may affect their ability to receive a certificate of completion.
In the case of unavoidable absences, participants should inform the training organisation as soon as possible and provide appropriate documentation if required (e.g., medical certificate).
Participants in accredited courses must meet the assessment criteria to be awarded a certificate (Statement of Attainment). Assessment criteria will be clearly outlined at the beginning of the course.
Participants in in workshops (non-accredited courses) will receive a Certificate of Completion.
Re-assessment opportunities may be available for participants who do not meet the criteria on their first attempt. Additional fees may apply for re-assessment, and these will be communicated in advance.
Certificates will be issued electronically within 30 days after the successful completion of the course. Participants may request a printed copy for an additional fee.
All students should note that lost statements of attainment can be replaced, the fee for this is $55 and will require the participant to advise of their name and produce photo ID when picking up the replacement certificate.
Participants are expected to behave professionally and respectfully towards trainers, staff, and other participants at all times. This includes adhering to any safety guidelines and rules established by the training organisation.
Disruptive behavior, harassment, or discrimination of any kind will not be tolerated and may result in dismissal from the course without a refund.
Participants are responsible for their own conduct and must not engage in activities that could harm the reputation of the training organisation.
The trainers, assessors and staff reserve the right to remove any student from the class who acts in a way that may cause risk of harm to self or others. Students are required to follow the OH&S guidelines for safe conduct and are required to complete the Job Safety Analysis (JSA) prior to commencing any practical components of their learning journey with Ecoskills Training.
Participants are advised that they will be required to provide their own Personal Protective Equipment (PPE). Ecoskills does have some PPE for use by participants.
All course materials, including but not limited to written content, presentations, videos, and handouts, are the intellectual property of the training organisation and cannot be reproduced, distributed, or used for commercial purposes without explicit permission.
Participants may use the materials for personal study and reference but must not share them with others who are not enrolled in the course.
Personal information collected during enrollment will be used solely for administrative purposes and will be kept confidential in accordance with data protection laws.
Participants have the right to access and update their personal information held by the training organisation. Requests for access or updates should be made in writing.
Ecoskills Training reserves the right to alter or cancel courses as necessary. Participants will be notified of any changes as soon as possible, and alternative arrangements or refunds will be offered if appropriate.
Changes to the course may include modifications to the schedule, location, content, or trainers. Participants will be informed of significant changes in advance.
Any complaints or grievances should be submitted in writing to admin@ecoskills.com.au. The complaint should include specific details and any supporting evidence.
The training organisation will acknowledge receipt of the complaint within a specified timeframe and will investigate the matter thoroughly. Participants will be kept informed of the progress and outcome of the investigation.
If the participant is not satisfied with the outcome, they may request a review or escalate the complaint according to the training organisation’s grievance policy. This may involve mediation or seeking assistance from external bodies.
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